Safety first Organisation Ltd

Unit 4 Fletcher Square
Temple Farm Industrial Estate
Southend-on-Sea
SS2 5RN

T: 01702 461953
M: 07850453117
E: info@safetyfirst.uk.net
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Passenger assistant training

Passenger Assistant Training Scheme (PATS)

The CTA accredited Passenger Assistant Training Scheme (PATS) consists of four modules that can be provided on consecutive days, or separate dates, as required.

In order to receive PATS training your organisation must be a PATS member. Membership is free and is open to schools; voluntary organisations; healthcare providers; commercial transport companies; community transport operators and council departments. To apply for PATS membership: download the PATS membership application form from the CTA Website.

Who should attend?

Line managers; coach and minibus drivers; passenger escorts and PATS training department personnel

PATS Module A - The Role of the Passenger Assistant
  • The aim of PATS
  • PATS course structure
  • Passenger Assistant Training modules
  • The PATS cascade approach
  • Information gathering
  • Liaison
  • PATS commitment
  • Organisational implications
  • PATS certificates
  • PATS refresher training
  • Main duties
  • Teamwork
  • Confidentiality and reporting
  • Seat belts
  • Assisting the driver
  • Health and safety awareness
  • Risk assessment
  • Moving and handling
  • Emergency procedures
  • Passenger illness
  • Vehicle breakdowns
  • If someone goes missing
  • Spillages
  • Assisting someone having a seizure
  • PATS Module A - summary and conclusions
PATS Module B - Assisting Passengers with Disabilities
  • Passenger awareness
  • Professional PATS etiquette
  • Assisting passengers with hearing loss
  • Assisting the visually impaired
  • Passengers with walking difficulties
  • Assisting wheelchair users
  • Using a passenger lift
  • Wheelchair restraints
  • Passenger restraints
  • Duty of care
  • PATS Module B - summary and conclusions
PATS Module C1 - Supervising Children and Young People with Special Needs
  • Special educational needs
  • Learning difficulties
  • Autism
  • Emotional and behavioural difficulties
  • Attention disorder
  • Hyperactive children
  • Home to school liaison
  • Managing passenger behaviour
  • Managing anger and aggression
  • Physical intervention
  • Swearing and offensive language
  • Buggies in minibuses
  • Child seat belts
  • Child safety seats
  • PATS Module C1 - summary and conclusions
  • Supervising passengers
PATS Module C2 - Working with Adults Who Require Care and Supervision
  • Language
  • Mental and emotional stress
  • Dementias
  • Liaison and communication
  • Contingencies
  • Requests for domestic care tasks
  • PATS Module C2 - summary and conclusions
  • Mobility aids and pavement vehicles

We are happy to significantly discount our normal fees for charitable organisations